A member of our team would be happy to answer any questions you may have. Please feel free to contact us for further information!

General Questions

Can I request to be placed on your mailing list?+

Yes, anyone can be placed on the mailing list for newsletters and catalogs. Our mailing list is strictly confidential, and we do not share, sell, or otherwise make any information available to anyone outside our office without your express written permission. Please see the contact page for information on how to reach us.

Where did Onsite originate?+

Sharon Wegscheider-Cruse, an expert in the field of experiential therapy, founded Onsite in 1978. Her dynamic approach to healing emotional pain became the foundation for the spectrum of programs Onsite offers today.

Are there exercise facilities available?+

No, however, we are located on 70 acres in the beautiful Tennessee countryside, and have walking/jogging trails on the grounds. Clients are required to remain on the grounds during their program.

Is there a dress code?+

Appropriate dress for Onsite includes comfortable, casual wear.

Who can attend the programs?+

Onsite values diversity. Participants of any race, gender, religion, creed, age, sexual orientation or national origin are welcome.

Will anyone else know about my participation in the programs?+

Onsite has strict confidentiality guidelines to protect participants’ anonymity in accordance with the HIPAA Guidelines and Regulations.

Simply put, our motto is, “Who and what you see and hear, stays here.”

You may view our HIPAA Privacy Statement concerning your health records here.

Can I use the phone while at an Onsite program?+

Clients will have access to phones on the day they arrive at the program, and the day before they leave. Any other phone use is for emergency use only, with permission of a staff member. Clients are not allowed to bring cell phones, computers, fax machines, etc.

Can I use my personal vehicle during a program?+

The use of private vehicles during all programs except Institutes, Healing the Family and Couples Intensive is not allowed. Clients must stay on the program grounds at all times.

Can I send and receive mail during a program?+

Clients can receive and send mail during programs. Incoming mail should be addressed to the client c/o the Onsite office address.

What are the program accommodations?+

Onsite has taken great care to provide a safe, comfortable, retreat-like atmosphere. The Drouillard House, located in the serene hills of Tennessee, is conducive to emotional growth.

Drouillard House, a beautifully restored 1870’s mansion furnished in period antiques, is the elegant centerpiece of Onsite. Guests stay in the mansion or in one of our new, luxury log cabins.

What are the rooming arrangements?+

Accommodations are similar to a hotel with a few exceptions. The rooms contain two or three beds and clients will stay with one or two roommates. Each room has a private bathroom.

Men and women will room separately with two exceptions:
In Coupleship Programs, each couple will have a private room.
In Family Programs, family members will room together.

There are no televisions or telephones in the rooms.

What is the Smoking Policy?+

Keeping with our philosophy that nicotine is an addictive substance, all Onsite programs are nicotine-free. Those who use nicotine will be welcome and will be supported in their abstinence during the programs.

What kind of food is served during programs?+

Your total program cost includes all meals from dinner following your arrival at the program site through breakfast on the final morning, snacks and beverages. All meals are well balanced, nutritious, varied and tasty. Onsite promotes a well-balanced food selection, and meals are served buffet style.

Food is not permitted in rooms, nor is food to be brought to the program site.

Since we will be serving items that contain little or no caffeine, we suggest that you gradually reduce your caffeine intake before you arrive. Regular coffee will be offered between 6:00 a.m. – 8:00 a.m.

What is included in my program cost?+

All program fees include lodging and meals. Program fees do NOT cover air transportation costs.

Sample Program Schedule+

Click HERE for a with Sample Program Schedules.

Policy & Procedures

What happens after I complete a program?+

For participants in our 4 ½ day programs who wish to continue their work once they leave Onsite, a written aftercare plan will be sent to your therapist upon your approval. In all other programs, clients will leave with their aftercare plan in hand to implement and/or share with their therapist at home.

Will my insurance cover an Onsite program?+

Onsite does not bill insurance. Clients are responsible for paying all program fees to Onsite.

Most likely, insurance companies will not reimburse clients who attend our programs for two reasons:

The programs do not take place in a hospital setting, and/or Onsite does not generate a diagnosis for clients during a program.

Transfers/Cancellations+

Program Transfers
For all programs, except Individual, Couples, and Family Intensives, Montana Equine, and Milestones, participants must submit a request to be transferred in writing 14 days prior to the program start date. Transferring to another program will incur a $100 per person processing fee. Participants will not be permitted to transfer unless the request has been received and approved. For Individual, Couples, and Family Intensives and Montana Equine, no transfers will be permitted.

Cancellations
For all programs, except Individual, Couples, and Family Intensives and Montana Equine, if a cancellation occurs 14 or more days prior to a program’s start date, the full amount, less $500 processing fee per person, will be refunded. For Individual, Couples, and Family Intensives and Montana Equine, half of the program fee is non-refundable. If a cancellation occurs less than 14 days before the program’s start date, the entire amount will be non-refundable. No refunds are given for any program if a participant does not attend, leaves the program early, or completes the program.

Can family members/friends attend same program?+

Members of the same family or close friends are not permitted to attend the same Living Centered Program.

Family members and close friends are allowed to attend other programs with clinical staff approval.

Do I need to be referred to Onsite by a therapist?+

No. Although therapists refer about one half of our clients, anyone is welcome to register for a program. Many clients decide to attend a program based on recommendations from family members, friends, colleagues, etc., who have attended past programs.

Does Onsite need to communicate with my therapist?+

For all programs, Onsite sends a letter to the clients’ therapist if a release of information section has been completed on the questionnaire. This letter asks for any pertinent information they may have about their client, including current medication, diagnosis, goals, etc.

Can program paperwork be emailed or faxed?+

Due to the sensitivity of the information being submitted, email and website transfer is not available right now. We are in the process of upgrading our website to allow for secure data transfers, however, we currently accept only postal mail and fax.

We will fax paperwork to the client at no charge upon request. Postage for returning paperwork to Onsite is the responsibility of the client.

What happens after I mail my paperwork back to Onsite?+

As soon as we receive a clients’ paperwork, our clinical staff reviews it immediately. If a client is approved for the program the program coordinator will contact them as soon as possible and advise them to make travel arrangements.

If a client is not approved, our clinical staff will contact the client by phone to advise them of the reasons for not being approved.

Who is responsible for my travel arrangements?+

The client is responsible for making all travel arrangements. Information to help you arrange your own travel will also be included in your welcome package.

For all programs except the professional training institutes, we advise clients not to make their flight arrangements until after they have been approved by the clinical director upon review of their paperwork. If for some reason they are not approved for the program, Onsite offers NO refunds towards airline tickets they may have purchased. We want to be sure that our program will benefit them and meet their needs, because it is a large financial commitment on their part.

It is possible for our clinical staff to pre-screen clients for pre-approval, allowing for travel arrangements to be made in advance. Please call for more information.

How do I register for a program?+

There are 3 ways to pre-register for our programs:

BY PHONE: Call 800-341-7432 or 615-789-6609 (Nashville local)
BY MAIL OR FAX: Print the Pre-Registration Form and fax with complete Credit Card Information or mail with credit card informaton.
(Go to the Contact Us page for address and fax number)
OUR WEBSITE: www.onsiteworkshops.com/register

Program Payment
How do I pay for my program?
Full payment is due at the time of application and are payable in U.S. funds only. We do not offer time-payment plans.

Program payment may be paid by personal or certified check, money order, VISA, Discover or Master Card.

HIPAA Privacy Statement for Onsite Programs+

This document is to large to include here, however we have made it available for you to view and download here.

Are scholarships available?+

There is a nonprofit organization separate from Onsite named Possibilities! Inc., whose purpose is to provide funding for a variety of services to aid in the strengthening and rebuilding of individuals and their relationship to themselves and others, to assist with rehabilitation, welfare and health, and to help solve specific questions. If you would like to receive an application for assistance, or to make a donation to this organization, they can be reached at: www.supportpossibilities.org or Possibilities! Inc. P.O. Box 190, Hohenwald, TN 38462. Possibilities! Inc. is a nonprofit organization under section 501(c)(3) of the Internal Revenue Code. Donations are tax deductible.

Program Information

Who leads the programs?+

Onsite programs are supervised by our Chief Clinical Officer. The group leaders for each program are selected from a pool of approximately 60 therapists from across the country – all are Master’s level or above – who have been carefully selected and trained.

We do not give out group leader names in advance of programs to clients, and clients will not have a therapist that they work with at home as their group leader at Onsite.

What is Experiential Therapy?+

Experiential therapy is an action-oriented model of therapy that goes beyond what many “talk” therapies access. All of Onsite’s programs are group process and use a variety of active techniques.

Do you offer credit for professional certification?+

Yes, some of our Professional Institutes do provide credits toward your professional certification requirements. Please see the ASET Certification page here.